Project Manager

Manager to project of establishing BI as a company-wide service, responsible of business needs analysis, service and technical design, processes reconfiguration and solutions transition.

• Established large-scaled BI service in conditions of 10+ years legacy on 4 different systems and 3000+ active users
• Formed from scratch a department to provide this service
• Developed data usage principles and influenced personnel changes for heavy-using divisions
• Analyzed customer requirements in short and long-term perspective and built up a plan for BI service evolution
• Analyzed system architecture, data flows and mathematical integrity of BI operations
• Founded data dictionary and standardization of indicators
• Conducted software solutions transition, 4 to 1 (SAP BO, MS Report, Booster, QlikView to Tableau) in parallel with data storage standardization (Teradata, MS SQL Server, Hadoop)
• Reorganized process of development and support of BI solutions
• Developed methods of interdivision collaboration on initiation, changes & end-of-life for data source systems
• Provided risk assessment on data-related service transitions
• Configured business process of BI operations for new opening branch in another country
• Developed, collected and updated document repository
• Revised contracts and licenses’ commitments and reduced operational costs

Manager to projects of the following scopes: Service integrations, IT infrastructure, Deployment, Business Processes' reconfiguration, Service transitions, IT security, Development. Also responsible of support solutions as a manager of service.

• Reorganized business process and structure of technical support service with IT team relocation between country regions, 100% staff change and integration of 4 geographically divided groups, including German office and outsource teams
• Developed new field technical service with 60 specialists in 20+ country regions
• Implemented full system-to-system service transition (HPSM to SDP): design, installation, business implementation
• Designed and organized external services integration: dataflow and business process
• Implemented company-wide OS, software & hardware migration for 3500+ workstations in 20 regions
• Established asset & configuration management service for RU, SE and NL company branches
• Designed and organized secured self-service kiosks for 3500+ users in 20 regions
• Designed and implemented integration of 3 non-IT divisions to business process system
• Designed and implemented home office benefit service
• Successfully managed development of first company online store app for Win8 in collaboration with Microsoft and with deadly strict date of presentation
• Successfully managed development of cross-market analytics application
• Prepared all implemented systems for ISO 9000 audit with the result of zero red and orange marks

Also took part in joint projects as a manager of a specific area:
• IT security manager on user audit
• Deployment manager in RU branch on the most critical international ERP software system changes

2nd level IT support, services integration.

• Awarded with 100% on MCTS: Windows Configuration and 86% on MCITP: Microsoft Certified Professional exams.
• Provided best support service by user satisfaction poll results.

Administration of small network, technical support.